About

Oliver is a Senior Product Manager with over 15 years of experience building and scaling software products across B2B FinTech, eCommerce, and B2C EdTech. He has worked across startups, scale-ups, and enterprises — from replacing 30-year-old legacy systems to leading product initiatives that boosted retention, conversion, and user satisfaction.

He specializes in helping teams move beyond opinion-driven development by embedding customer insight and data into daily decision-making. His initiatives have reduced seasonal churn by 50%, increased average order value by 30%, improved mobile app ratings from 3.5 to 4.7, and helped reverse declining usage, driving a 40% increase in active customers in just six months.

Throughout his career, Oliver has played a key role in launching and scaling customer research and analytics practices by partnering across functions to make insight generation a repeatable, scalable part of the product process. He’s helped transform raw feedback into roadmaps that deliver real results — like faster support resolution, better onboarding, and increased product stickiness.

Recently, Oliver has been focused on how AI can enhance product operations without replacing human judgment. He’s used AI tools to accelerate market and competitor research, analyze interview transcripts at scale, validate requirements, structure messy feedback, and even co-write sharper messaging for product marketing teams. His interest lies in helping product teams adopt AI as a force multiplier — boosting clarity, speed, and impact across the product lifecycle.

At The Quiet Edge, Oliver brings a product operations lens to strategic execution — sharing frameworks, workflows, and tools that help teams move faster without losing focus, and deliver outcomes that customers feel and businesses can measure.