CPO / Strategic Advisor

About

Desmond leads product strategy, direction, and execution at Empathy Research, a full-service market research agency with proprietary technology that helps researchers uncover insights faster and with greater clarity. With over 18 years in SaaS and research (including more than a decade in product leadership) he’s built a reputation for helping B2B startups and scaleups modernize platforms, scale strategically, and avoid costly missteps.

At Quiet Edge, Desmond shares practical frameworks grounded in first-hand experience, drawn from scaling cross-functional teams, aligning product and commercial strategy, and navigating complex product landscapes. His work helps founders and early teams make sharper product decisions, especially when navigating ambiguity and separating signal from noise.

Thought Leadership

• Why So Many B2B GTM Plans Fail Before They Begin

• Why Working Through Your Backlog Won’t Save Your Product

• Why Not Every Request Deserves a Place on Your Roadmap

• Not all feedback speaks the same language, but it’s all valuable

• Are you accidentally building for a Franken-Customer?

→ View more insights in our Insights section.